If you are having issues with the plugs from Actionstep, then they may have been disabled. The first thing to do is to try an re-enable them within Outlook

Please follow these instructions, if there are still issues, then we suggest you either downaload and reinstall the add in from the 'Add & Remove software' from the windows control panel or speak with your IT team to re-install the software for you.

Enable Disabled Plug ins

  • Click on the File tab in the upper-left corner of the main Outlook window.

    Click Ribbon File Tab

  • Click Options.

    Click Options

  • Click Add-ins in the left column of the next window.

    Click Add-ins

  • The list of add-ins is separated into three sections - Active, Inactive and Disabled.

    The exact steps you need to take are different, based on the section in which the add-in is listed. Please carefully follow the instructions below.

Enable Inactive Add-in

  1. If the add-in is listed under Inactive, make sure "COM Add-ins" is selected in the "Manage" drop-down and click "Go...".

    Click Go

  2. Check the checkbox next to the Add-in and click "OK".

  3. Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.

Enable Disabled Add-in

  1. Select Disabled Items in the drop-down at the bottom of this window, next to the Go button.

    Select Disabled Items

  2. Click Go.

    Click Go

  3. Select the Add-in which you would like to re-enable.

    Select the Add-in to re-enable

  4. Click Enable in the lower-left corner of this window.

    Click Enable

  5. Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.